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WhatsApp Business API for Ecommerce

Turn Conversations into Sales with Intelligent WhatsApp Automation

Online shoppers expect instant responses, personalized offers, and real-time order updates. WAPilot helps ecommerce brands automate customer communication, recover abandoned carts, send product catalogs, manage support, and increase repeat purchases—all from the official WhatsApp Business API.

Whether you sell through Shopify, WooCommerce, Magento, custom websites, or marketplaces, WAPilot enables seamless customer engagement at every stage of the buying journey.

Recover Abandoned Carts
Share Product Catalogs Instantly
Automate Order Confirmations
Send Live Delivery Updates
Run High-Converting Campaigns
Support Shoppers 24/7
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WhatsApp Business API for Ecommerce

Recover Abandoned Carts Automatically

Many customers add products to their cart but never complete the purchase. WAPilot automatically sends personalized WhatsApp reminders with product images, discounts, and checkout links that encourage shoppers to return and finish buying.

Recover lost revenue
Personalized reminders
Discount coupon messages
Product images
Checkout button
Scheduled follow-ups
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Recover Abandoned Carts Automatically

Send Product Catalogs Instantly

Help customers browse products directly inside WhatsApp. Instead of sending multiple images, share organized product catalogs with prices, descriptions, images, and purchase options that make shopping faster and clearer.

Fashion
Electronics
Grocery
Furniture
Cosmetics
Jewelry
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Send Product Catalogs Instantly

Automated Order Confirmation

The moment an order is placed, customers receive instant confirmation on WhatsApp. Keep buyers informed with automated notifications at every stage of fulfillment—without manual effort from your team.

Order Confirmed
Payment Received
Order Packed
Ready to Ship
Out for Delivery
Delivered Successfully
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Automated Order Confirmation

Live Delivery Tracking

Reduce customer support calls by automatically sending live delivery updates. Customers stay informed throughout the delivery journey, from packed to out for delivery to successfully delivered.

Shipment status updates
Out for delivery alerts
Estimated arrival time
Tracking link sharing
Fewer support tickets
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Live Delivery Tracking

Intelligent Customer Support

Provide instant support without increasing your team. Use AI-powered replies, predefined templates, and smart routing to answer common questions automatically and escalate only when needed.

Returns
Refunds
Exchanges
Product Information
Warranty
Shipping Questions
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Intelligent Customer Support

Broadcast Promotional Campaigns

Launch WhatsApp marketing campaigns that customers actually open. Reach thousands of shoppers within minutes with flash sales, festival offers, new arrivals, and exclusive coupons that drive faster conversions.

Flash Sales
Festival Offers
New Arrivals
Limited-Time Discounts
Clearance Sales
Exclusive Coupons
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Broadcast Promotional Campaigns

Personalized Customer Journeys

Every customer is different. WAPilot automatically sends personalized messages based on purchase history, interests, and behavior—so each shopper gets offers and updates that feel relevant, not random.

Purchase History
Interests
Categories
Previous Orders
Birthday
Customer Behavior
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Personalized Customer Journeys

Collect Customer Reviews

Automatically ask customers for feedback after delivery. Positive reviews increase trust and social proof, while negative feedback can be resolved privately before it becomes a public complaint.

Post-delivery review requests
Star ratings & comments
Private issue resolution
Build brand trust
Improve product quality insights
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Collect Customer Reviews

AI Sales Assistant

Your AI assistant answers product questions instantly so customers get help around the clock. From size guides to stock status, shoppers can move from curiosity to checkout without waiting for an agent.

Product Recommendations
Size Guide
Color Availability
Stock Status
Price Information
Purchase Assistance
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AI Sales Assistant

Team Inbox for Sales & Support

Manage thousands of customer conversations from one dashboard. Assign chats to the right agent, keep internal notes, track history, and measure team performance without switching between tools.

Shared Team Inbox
Agent Assignment
Internal Notes
Conversation History
Team Analytics
Performance Reports
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Team Inbox for Sales & Support

Grow Ecommerce Sales with WhatsApp

Recover carts, automate order updates, and turn conversations into sales with WAPilot.

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Features

  • Multiple Chat
  • Message Templates
  • Contact Import & Export
  • Auto Reply & Canned Responses
  • Flow Builder
  • Form Builder
  • Multi-Organization Support
  • Team Management & Collaboration
  • Webhooks & API Access
  • Campaign Broadcasting
  • Drip Sequences
  • Pipeline & Lead Management

Features

  • Click-to-WhatsApp Ads
  • Ads-Wise Staff Assignment
  • Appointment Booking
  • Click to Rate
  • Team Status Controls
  • Google Sheets Integration
  • WhatsApp Catalog
  • WhatsApp Catalog Orders
  • WhatsApp Payments
  • Shopify Integration
  • Shopify Abandoned Cart Recovery
  • WooCommerce Integration

Industries

  • Education
  • Finance & Insurance
  • Healthcare
  • Events & Webinar
  • E-commerce
  • Real Estate
  • IT Services & Internet
  • Retail Stores
  • HR & Recruitment
  • Restaurants & Food Delivery
  • Gyms & Fitness Centers
  • Spas & Salons

Integrations

  • Shopify
  • Razorpay
  • WooCommerce
  • Webhook

Tools

  • WhatsApp Link & QR
  • WhatsApp Button

Quick Links

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Contact Us

+91 8140501868

Monday–Sunday
10am–7pm IST

[email protected]

+91 8140501868

Monday–Sunday
10am–7pm IST

[email protected]
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© 2026 WAPilot. All rights reserved.

WAPilot
UPI
Rupay
Visa
Mastercard
PayPal
FacebookInstagramLinkedInYouTube
Privacy PolicyTerms & ConditionsDelete Account
DMCA.com Protection StatusStartup India

© 2026 WAPilot. All rights reserved.

Powered by 7pixs Digital Technologies (OPC) Private Limited

WAPILOT.io

Ecommerce Automation Use Cases

Flexible WhatsApp workflows for fashion, electronics, grocery, beauty, furniture, and D2C brands.

Fashion Stores

Automate catalog sharing, order updates, and repeat purchase campaigns.

Electronics Stores

Provide warranty information, delivery tracking, and customer support.

Grocery Stores

Daily offers, delivery notifications, and order confirmations.

Beauty Brands

Product recommendations, skincare consultation, loyalty campaigns.

Furniture Businesses

Quotation sharing, delivery scheduling, installation updates.

D2C Brands

Recover abandoned carts, loyalty programs, promotional campaigns.

Frequently Asked Questions

Answers to common questions about our platform

It enables ecommerce businesses to automate customer communication, send order updates, recover abandoned carts, share product catalogs, and provide real-time customer support using the official WhatsApp Business API. That means shoppers get faster answers and brands convert more conversations into sales.

Yes. WAPilot automatically sends personalized WhatsApp reminders to customers who leave products in their shopping cart. You can include product images, discount codes, and checkout buttons to help increase conversion rates and recover lost revenue.

Yes. You can share complete product catalogs with images, descriptions, pricing, and purchase options directly within WhatsApp. Customers can browse categories like fashion, electronics, grocery, and more without leaving the chat.

Absolutely. WAPilot sends automatic notifications for order confirmation, payment received, shipment, out-for-delivery, and successful delivery. Buyers stay informed at every step, which reduces “Where is my order?” support tickets.

Yes. WAPilot can integrate with platforms such as Shopify, WooCommerce, Magento, custom-built ecommerce websites, and CRM systems through APIs and webhooks—so order events and customer data stay connected across your stack.

Yes. Whether you're a startup, D2C brand, online retailer, or enterprise ecommerce company, WAPilot scales to meet your business needs. You can start with core automations like cart recovery and order updates, then expand into campaigns, AI support, and team inbox workflows.