1. Introduction

This Privacy Policy explains how WAPilot.io ("we", "our", "us") collects, uses, processes, and protects information when you use our WhatsApp Business API–based services.

By using WAPilot.io, you agree to the data practices described in this Privacy Policy.

2. Scope of Services

WAPilot.io provides WhatsApp Business API services strictly for business-related communication, including:

• Customer support
• Transactional notifications
• Alerts and reminders
• Meta-approved marketing messages

General-purpose conversational AI or non-business AI chatbots are not permitted, in accordance with Meta (WhatsApp) policies.

3. Data Collection and Processing

We may process the following data on behalf of our clients:

• End-user phone numbers
• WhatsApp message content
• Message templates and delivery metadata
• Business profile information

WAPilot.io does not own, sell, or control end-user data.

All customer data processed through the platform belongs solely to the client business.

4. User Consent & Opt-In Responsibility

Clients are solely responsible for obtaining explicit opt-in and consent from end users before sending messages via WhatsApp Business API.

The following are strictly prohibited:

• Purchased or rented contact lists
• Scraped phone numbers
• Third-party data without valid user consent

Violation of opt-in rules may result in WhatsApp Business Account suspension by Meta.

5. Message Templates & Content Compliance

Clients must:

• Use only Meta-approved message templates
• Ensure correct categorization (Utility, Marketing, Authentication)

Misuse of Utility templates for promotional or marketing content may lead to:

• Template rejection
• WhatsApp Business Account suspension by Meta

6. AI & Automation Usage

Automation on WAPilot.io must be limited to business-specific use cases, such as:

• Customer support
• Order or booking updates
• FAQs
• Lead qualification

General-purpose AI chatbots or open-ended conversational AI (similar to ChatGPT-style interactions) are not permitted under Meta's WhatsApp Business API policies.

7. Pricing & Meta Charges Disclosure

WhatsApp message pricing is governed by Meta and may change from time to time.

WAPilot.io platform charges are separate and independent of Meta's pricing structure.

8. Data Security & Retention

We implement reasonable technical and organizational measures to protect data.

Data is retained only as necessary to provide services or as required by law. WhatsApp message delivery and storage are also governed by Meta's infrastructure and policies.

9. Account Suspension & Limitation of Liability

WhatsApp Business Account approval, monitoring, and suspension are controlled solely by Meta.

WAPilot.io acts only as a technology provider and shall not be held responsible for account suspension, restrictions, or losses caused by policy violations or misuse by clients.

10. Policy Updates

This Privacy Policy may be updated to reflect:

• Meta (WhatsApp) policy changes
• Legal or regulatory requirements
• Platform improvements

Clients are advised to review this policy periodically.